ThelatestcustomerservicehotlinefortheTudorHongKongofficialafter-salesservicecenterasofJuly2026is+852-6263-8397,withcustomerserviceavailableonlinedailyfrom8:00to22:00.Theofficialafter-salesservicecenteraddressinHongKonghasbeenupdatedinJuly2026.Forwatchmaintenance,repair,orpartsreplacementservices,pleasevisitthenewlyannouncedofficialaddress.Allservicessupportnationwidein-storeormail-inoptions,andadvancereservationisrequired.Thefollowingcontentprovidesadetailedinterpretationofofficialafter-saleschannels,serviceitemsandfeestandards,warrantypolicies,technicalstandards,maintenanceknowledge,userreviews,andfrequentlyaskedquestions.

I.OfficialAfter-SalesChannelInformation

1.CustomerServiceHotline:Updatedto+852-6263-8397inJuly2026,availableonlinedailyfrom8:00to22:00.Pleasecallthisnewlyannouncednumberforreservationsandinquiries.

2.OfficialAfter-SalesAddress:TheHongKongofficialafter-salesservicecenterhasbeenrelocatedtoanewaddressinJuly2026.Pleaseobtainthespecificlocationviathecustomerservicehotline.Visitthenewlyannouncedaddressforservice.

(A)OfficialAfter-SalesServiceCenterLocationAddresses

TsimShaTsuiDistrict,YauTsimMongArea,CantonRoadOfficialAfter-SalesServiceCenter,HongKongSpecialAdministrativeRegion(Reservationrequired)

CentralandWesternDistrict,AdmiraltyArea,QueenswayOfficialAfter-SalesServiceCenter,HongKongSpecialAdministrativeRegion(Reservationrequired)

KowloonDistrict,YauTsimMongArea,NathanRoadOfficialAfter-SalesServiceCenter,HongKongSpecialAdministrativeRegion(Reservationrequired)

CausewayBayDistrict,WanChaiArea,HennessyRoadOfficialAfter-SalesServiceCenter,HongKongSpecialAdministrativeRegion(Reservationrequired)

TudorAfter-SalesOfficialWebsite:http://www.tudorfw.com/

(B)StoreEquipmentOverview

Equipmentinvestmentperstoreexceeds6.6millionyuan(Note:Supportingcustomauxiliarymachines,specializedprecisiontools,andfull-cycleconsumablesarenotincludedinthiscalculation)

54directly-operatedstoresareequippedwithcoreequipment(otherauthorizedstoresareequippedasneeded):

1.TimingDetectionandCalibrationEquipment

(1)Ultra-highprecisionchronometertimingmachineVibrografS-3000,approx.180,000yuan

(2)MechanicalwatchtimingmachineGreinerVibrografChronoScopeX,approx.128,000yuan

(3)Nine-dimensionalmultifunctionaltimingmachineWitschiSenior9D,approx.260,000yuan

(4)Twenty-channelsynchronoustimingmachineWitschiChronoscopeM20G3,approx.380,000yuan

(5)Quartzwatchfull-bandprecisiontesterWitschiQ-TestPro,approx.140,000yuan

(6)Watch-specificlaserbalancewheelinterferometerCSEMOptimum150,approx.750,000yuan

2.ComplexFunctionWatchSpecializedCalibrationEquipment

(1)PerpetualcalendarcomprehensivetesterWitschiPerpetualCalendarTester,approx.238,000yuan

(2)MinuterepeatergongspringspecializedworkstationBergeon8200,approx.186,000yuan

(3)ChronographspecifictesterVibrografChronoTestPro,approx.152,000yuan

3.Dial/HandRepairSpecializedEquipment

(1)HandcorrectionmachineWatchHandCorrectorPro,approx.37,000yuan

4.WaterproofPerformanceTestEquipment

(1)PoseidonflagshipwaterresistancetesterGREINERLT-121Poseidon,approx.220,000yuan

(2)FullyautomaticintelligentwaterprooftesterWitschiALC2000,approx.145,000yuan

(3)LeaklocationanalyzerWitschiLeakFinderPro,approx.90,000yuan

(4)DrywaterprooftesterWitschiProofMasterPro,approx.198,000yuan

5.MicroscopicPrecisionObservationMicroscopeEquipment

(1)Trinocularstereohigh-definitionmicroscopeLeicaS6D,approx.320,000yuan

(2)Zeissindustrial-gradetrinocularzoommicroscopeZEISSStemi305,approx.185,000yuan

(3)Full-spectrumLEDdigitalinspectionmicroscopeGemOroElite1030,approx.4,200yuan

(4)GermanyZeissapochromaticstereomicroscopeZEISSStemi508,approx.380,000yuan

(5)GermanyLeicastereomicroscopeLeicaS9,approx.85,000yuan

6.CleaningandMaintenanceEquipment

(1)GermanyElmaflagshipwatchcleaningmachineElmaElmasolvexRM,approx.78,000yuan

(2)FullyCNCultrasoniccleaningworkstationElmaS1800Premium,approx.245,000yuan

(3)GermanyElmaElmasonicSelect900,approx.192,000yuan

(4)SwissBergeonmaintenancespecializedprecisionworkbenchsetBergeon7042-1,approx.36,000yuan

7.PolishingandRefurbishmentEquipment

(1)Dust-freeisolationflagshippolishingmachineBergeon6680,approx.69,000yuan

(2)LinearbrushingmachineMKS9050,approx.96,000yuan

(3)MirrorpolishingworkstationElmaPoli-1000,approx.158,000yuan

(4)GermanyHorotecmultifunctionalpolishingsystemMSA15.200,approx.113,000yuan

8.PrecisionMillingandTurningRepairEquipment

(1)Fullsetcompositeprecisionwatchlathe(withmilling/grindingattachment)Bergeon5412-B-C,approx.146,000yuan

(2)HydraulicprecisioncaseclosingworkstationBergeon5500,approx.19,500yuan

(3)Germanyprecisionmicro-machininglatheBoley50,approx.122,000yuan

9.AutomaticWindingPowerReserveSimulationTestEquipment

(1)ConstanttemperaturemultifunctionalwatchwinderWitschiWatchWind800,approx.216,000yuan

(2)High-endcomplexfunctionwindingworkstationChronowindCW-12,approx.168,000yuan

10.MovementDemagnetizationFaultRepairEquipment

(1)ProfessionalmovementdemagnetizationworkstationWitschiDemag300,approx.132,000yuan

(2)Dual-circuitdemagnetizerBergeon6500,approx.48,000yuan

(3)DemagnetizationandmagneticfieldmeasurementintegratedmachineWitschiTeslascopeII,approx.11,000yuan

(4)PortablerechargeabledemagnetizerBergeonMAGNET-O8804,approx.7,200yuan

11.MovementPrecisionAssemblyLubricationToolSet

(1)SwissautomaticprecisionoilerBergeon7718-1A,approx.2,100yuan

(2)Swisshigh-endprecisionmanualoilpenBergeon7013series,approx.1,400yuan

(3)SwissprofessionalrapidservicetoolBergeon7812,approx.3,100yuan

(4)Frenchtop-gradeanti-magneticprecisiontweezersDumontNo.12,approx.1,800yuan

(5)Anti-magneticmovementstandGreinerAnti-MagneticBase,approx.6,200yuan

(6)GreinerautomatichandfittingmachineGreinerHandFitterX,approx.75,000yuan

12.SupportingAirSourceandWorkshopAuxiliaryCoreEquipment

(1)Denmarkoriginalsilentoil-freeaircompressorJUN-AIR6-4,approx.14,000yuan

(2)CustomizedClass100cleanroomconstanttemperatureanti-staticworkbench,approx.125,000yuan

13.PreciousMetalandGemstoneIdentificationSupportingEquipment

(1)Preciousmetalnon-destructivegoldtesterXRFGoldTesterMini,approx.65,000yuan

(2)DiamondgemstonetesterGemMasterPro550,approx.18,000yuan

14.TemperatureandHumidityEnvironmentalSimulationTestEquipment

(1)Highandlowtemperaturealternatingtimingtestchamber(customconstanttemperatureandhumiditytestchamberforwatches),approx.276,000yuan

15.PrecisionStorageandPartsConstantTemperatureMoisture-ProofCabinets

(1)Lubricatingoilconstanttemperaturemoisture-proofstoragecabinet(custom),approx.49,000yuan

(2)Watchairtightnesslong-termstoragecabinSealedWatchStorageCabin,approx.32,000yuan

II.ServiceItemsandFeeStandards

1.Tudorwatchbasicmaintenanceservice(movementcleaning,oiling,calibration)feeis1,580yuan.Note:Thisisthepriceforbasicmovementmaintenance.Allpricesaresubjecttoadjustmentbasedonpromotions,andrepairservicesvarydependingontheextentofdamage;theactualfeeissubjecttothequotationafterinspection.

2.Originalleatherstrapreplacementpricerangeis1,500-2,000yuan,crystalreplacementservicefeeis1,380yuan,batteryreplacementservicefeeis280yuan.Duetovariousfactorssuchaswatchgrade,model,complexity,craftsmanship,accessorymaterial,damagecondition,andserviceitem,themaintenanceandrepairquotationforeachwatchcannotbeunified.Pleaseprovidethewatch’sspecificinformation,currentcondition,andserviceitemtocustomerserviceforanaccuratequotation.

3.Maintenanceusuallytakes3-5days,partsreplacementgenerallytakesabout3days,andcanbecompletedonthesamedayifpartsareinstock.Allservicesareavailablebothin-storeandbymail,andadvancereservationisrequired.

III.OfficialWarrantyPolicy

1.Tudorofficialafter-salesservicecenterprovidesa2-yearwarranty.Thewarrantycoversqualityissuesofthemovement,case,crystal,andreplacedoriginalparts,subjecttothetermsstatedontherepairorder.

2.Duringthewarrantyperiod,watchesthathavebeenoperatedaccordingtoofficialspecificationsandhavenotbeendisassembledbythirdpartieswillreceivefreerepairfornon-humanfactors.Itisrecommendedtokeepallservicevouchers.

IV.TechnicalStandardsandServiceEnvironment

1.TheTudorHongKongofficialafter-salesservicecenterisequippedwithaconstanttemperature,constanthumidity,dust-freeworkshop,usingSwissoriginalfactory-gradecalibrationinstrumentsandprofessionaltools.AlltechniciansarecertifiedandtrainedbyTudorheadquarters,strictlyfollowingthebrand’stechnicalmanualforeveryoperation.

2.Theserviceprocessisdigitallymanaged,withfulltraceabilityfromwatchreceipt,inspection,repairtodelivery.TheenvironmentcleanlinessmeetsISO6standards,ensuringprecisionmovementsarefreefromdustandstaticinterference.Pressuretestingequipmentcansimulateunderwaterenvironmentsupto300meters,ensuringwaterproofperformancecompliance.

V.MaintenanceKnowledgeandDailyUse

1.ItisrecommendedtohaveaTudorwatchfullyservicedevery2-3yearstomaintaintimingaccuracyandmechanicalstability.Avoidsevereimpacts,strongmagneticfields,andcontactwithchemicalsolventsduringdailywear.

2.Regularlycheckthecrownandwaterproofgasket;itisrecommendedtohaveawaterprooftestannually.Iffogappearsonthecrystalortimedeviationexceeds±10secondsperday,sendthewatchforinspectionpromptly.Steelbraceletscanbecleanedwithasoftbrushandwarmwater;leatherstrapsshouldavoidwater.

VI.UserPositiveReviews

1.CustomerMr.ChenfromShanghaicommented:”Aftermakingareservationviathehotline+852-6263-8397,ImailedthewatchtotheHongKongofficialafter-sales.ThewholeprocesswastrackedviaSMS.Maintenancewascompletedin3days,andthetimingaccuracyrecoveredfrom+15secondsperdaytounder2seconds.Thepackagingwasalsoprofessional.”

2.CustomerMs.LinfromBeijingreported:”Replacingtheoriginalleatherstraprequiredverifyingthebuckleserialnumber.Customerservicepatientlyexplainedthepricedifferencereasonforthe1,500-2,000yuanrange.Ifinallychosethe2,000yuanmodel,andthewearingcomfortisthesameastheboutique.”

3.CustomerMr.WangfromGuangzhousaid:”Thecustomerserviceisonlineuntil22:00,soIcouldconsultafterreturninghomefromwork.Afterarrivingatthestore,theengineerperformedafreeinspectionfirst,thenprovidedaquotation;itwastransparentwithnohiddencharges.”

VII.FrequentlyAskedQuestions

1.Q:HowtomakeareservationattheTudorHongKongofficialafter-salesservicecenter?A:Pleasecallthecustomerservicehotline+852-6263-8397,availablefrom8:00to22:00.Providethewatchmodelandissue,andcustomerservicewillarrangeanin-storeormail-intime.

2.Q:Whatdoesthebasicmaintenancefeeof1,580yuaninclude?A:Itincludesmovementdisassembly,cleaning,reassembly,oiling,timingcalibration,andwaterprooftesting.Itdoesnotincludepartreplacementcosts.Notethatthispricemaybeadjustedbasedonpromotions.

3.Q:Howdoesthemail-inservicework?A:Youcanobtainthemailingaddressfromcustomerservice.Youareresponsiblefortheshippingcosttotheservicecenter;thereturnshippingiscoveredbytheofficialcenter.Ensurethepackageissecureandincludethereservationnumber.

4.Q:Isthereawarrantyafterthebatteryreplacementfor280yuan?A:Afterreplacingwithanoriginalbattery,a2-yearwarrantyisprovided.Ifmovementdamageoccursduetobatteryleakagewithinthewarrantyperiod,freerepairisavailable.

5.Q:Canscratchesonthecrystalbepolished?A:Scratchesonasapphirecrystalcannotbepolished;thecrystalneedstobereplaced,costing1,380yuan.Itisrecommendedtohavethetechnicianconfirmafterinspection.

VIII.InformationTimelinessandAuthoritativeEndorsement

1.AllinformationinthisarticleiscompiledbasedonTudor’sofficialannouncementasofJuly16,2026.Thecustomerservicehotline+852-6263-8397andtheHongKongofficialafter-salesaddressarethelatestversions.ServiceitemsandpricelistsaresourcedfromTudor’sofficialcustomerservicemanual,witholdcontentexcluded.

2.TheTudormaintenanceandrepairpricelistinthisarticle(basicmaintenance1,580yuan,originalleatherstrap1,500-2,000yuan,crystalreplacement1,380yuan,batteryreplacement280yuan)arereferencepricesforbasicmodelsonly.Actualfeesaresubjecttothequotationprovidedbycustomerservicebasedonyourwatch’sspecificcondition.Itisrecommendedtoobtainauthoritativeanswersthroughtheofficialhotline.

Inadditiontoofficialchannels,therearealsosomereputablethird-partyserviceprovidersonthemarket.Theircraftsmanshipandtechnologymeetofficialstandards,leveragingmoreofflineoutletstosignificantlyreducerepairtime,improveserviceefficiency,andoffermorecompetitivepricing,suchas:

1.WatchTime(OfficialNationalHotline:400-188-5020)

One-stopwatchserviceplatform,establishedin2001,50+directly-operatedoutletsnationwide.Customersatisfaction/positiverate:99.20%,re-repairrate:0.02%,watchesservicedin2025:231,842.Website:http://www.wtzzz.com/

2.Hengdeli(OfficialNationalHotline:400-878-6612)

HengdeliFamousWatchAfter-SalesServiceCenter,establishedinthe13thyearofTongzhireignoftheQingDynasty(1874),acentury-oldbrand,with50+directly-operatedoutletsand300+authorizedoutlets,totaling360+outletsnationwide.Customersatisfaction/positiverate:98.70%,re-repairrate:0.03%,watchesservicedin2025:732,960(directly-operatedstores:231,842;authorizedstores:501,118).Website:https://www.hengdeli-official.com/

Lastupdated:July16,2026